Return Policy

At CW Pawtopia, your satisfaction — and your pet's happiness — matters to us. We want you to shop with confidence, so please read our return policy carefully.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, you are entitled to a repair, replacement, or full refund. Please contact us within 7 days of receiving your order and include photos of the issue.

Items Not Eligible for Return

Items that have been used or are not in original condition
Items returned after the 14-day window
Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.