Frequently Asked Questions

Have a question? You're in the right place. Browse our most common questions below, or reach out to us at cwpawtopia@gmail.com and we'll get back to you as soon as possible.

Orders & Shipping

How long does delivery take?

Orders are typically processed within 5-7 business days. Delivery times vary depending on your location, but most Australian orders arrive within 5–10 business days after dispatch.

Do you ship internationally?

Yes, we ship to selected international destinations. Shipping times and costs will vary. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with a tracking number. You can use this to track your delivery via the carrier's website.

Returns & Refunds

My item arrived damaged — what do I do?

We're so sorry to hear that! Please contact us within 7 days of receiving your order at cwpawtopia@gmail.com with your order number and photos of the damage. We'll arrange a replacement or refund promptly.

Products

Are your products safe for pets?

Yes! All products at CW Pawtopia are carefully selected with pet safety and wellbeing in mind. If you have specific concerns about a product, feel free to reach out to us.

How do I choose the right size bed or feeder for my pet?

Each product listing includes sizing information and recommendations. If you're unsure, don't hesitate to contact us and we'll help you find the perfect fit for your furry friend.

Still Have Questions?

We'd love to hear from you! Reach out to our team at cwpawtopia@gmail.com and we'll get back to you within 1–2 business days.